Challenge by UPS CONNECT
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The Happy Side of Business

Win $10,000 for your innovative customer service

The Happy Side of Business challenge will support one business that is paying it forward to its customers.

See Winner Red-ribbon-small
1 idea submitted
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The Specifics

Some of the greatest small businesses in our communities focus not just on inventive products or making a profit, but ensuring that their customers are happy. However, finding just the right balance of service that delights and surprises customers is key. We are looking for innovative and memorable ways that small business owners like you are saying thanks to customers, or simply serving customers in the best way possible. Have you created a customer service plan that makes the most of your employees, your work plan, and your unique style of business?

Help inspire your fellow small business community by telling us why your customers are the best in the world, and the innovative ways your business provides service so that these happy customers keep coming back for more. We want to celebrate small businesses that continually knock it out of the park, so we’ll be featuring one small business on GOOD, in addition to providing a $10,000 grant so this business can keep paying it forward to its customers!

Submissions are open from June 17 to July 22, noon Pacific Time, and the business will have a chance to navigate the growing small business sector with advice from experts—and $10,000. The chosen company will be selected based on its ability to support the needs of customers in meaningful and innovative ways. The business will also win a feature on GOOD to inspire other companies through its successes and challenges.

Connect with this challenge on Twitter @GOODmkr and Facebook.

Submission tips:

  • The winning company will be chosen if it meets one of the following requirements
    of customer service:
  • Has gone above and beyond to meet a customer’s needs in innovative
    and helpful ways
  • Demonstrates a continued commitment to implementing programs, policies,
    training, or other employee guidelines to make customer service a
    business priority
  • Include a photo or video that represents your idea. Photos should be in JPG,
    PNG, or GIF format, at least 570 × 345 pixels and no larger than 10MB. To include
    a video, use a YouTube URL
  • If you have any questions, please review these FAQs or send us an email at

Rules & Regulations

  • This Challenge is open for submissions from June 17 to July 22 (noon Pacific Time).
  • U.S. based companies are eligible to apply.
  • A panel of judges will select one winner to receive $10,000, advice from experts in their sector, and a feature on GOOD to inspire other companies through its successes and challenges.
  • Read all the rules.

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You will be prompted to sign in before your comment publishes. Post comment

Is this only for US based Companies

over 2 years ago | Reply

Hi! Yes, only U.S. based companies are eligible to apply.

by good-maker-team
over 2 years ago | Reply

Circle-1-inactive Step1-title-idea-inactive

Submission Began
Monday, June 17

Submission Ended
Monday, July 22
at 12:00 PM PDT

Circle-2-inactive Step2-title-judging-inactive

Judging Period Ended
Friday, August 09
at 12:00 PM PDT

Circle-3 Step3-title
Air Traffic Kites & Games
Air Traffic Kites & Games

Winner Announced
Sunday, August 11

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